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Service Desk Automation connects to your ServiceNow instances, classifies every incoming incident with a local AI engine, and routes it to the right team — before an agent even reads it.
Live metrics from your service desk — auto-classification rate, resolution time, and SLA health.
Tickets today
1,284
across all instances
Auto-resolved
95.1%
no human touch
Avg resolution time
1.4 h
down from 4.2 h
SLA breaches avoided
312
this month
Classification breakdown
Ticket resolution by hour
Avg resolution time trend (hours)
Incidents flow in from any ServiceNow instance via REST. Multi-instance support out of the box.
Local AI engine classifies category, priority, and urgency — no human touch, no external API call.
Rule engine matches to the right team and assignment group. Escalates automatically when SLA risk detected.
From ingestion to resolution — every step automated, every decision auditable.
Agentic AI resolution
Routine tickets — password resets, access requests, standard provisioning — are resolved autonomously by the AI engine. Human agents handle only what needs human judgement.
Typical outcome
Start a service desk trial request and share the Dev, QA, Prod, or sandbox instances you want automated.